FREQUENTLY ASKED QUESTIONS

Booking direct gets you the best available rate guarantee, a complimentary room upgrade when available, and the most flexible cancellation policy.

Hotel Zeppelin was named the #4 Best Hotel in San Francisco in Conde Nast Traveler's 2025 Readers' Choice Awards, based on more than 757,000 reader survey responses, announced October 7, 2025.

Check-in at Hotel Zeppelin begins at 3:00 PM, and check-out is at 12:00 PM. Our front desk is staffed 24 hours a day to assist with late-night or early-morning arrivals.

Early check-in and late check-out are available upon request and subject to availability. Please contact the front desk, as additional fees may apply.

Yes, the front desk at Hotel Zeppelin is staffed 24 hours a day, 365 days a year to assist guests at any hour.

There is no minimum age to check in at Hotel Zeppelin, but a valid government-issued photo ID is required for all guests.

A mandatory Guest Amenities Fee of $35 plus tax per room, per night applies to all bookings. This fee provides premium Wi-Fi, fitness center access, and daily coffee and tea.

Guests may cancel without penalty until 3:00 PM local hotel time, 48 hours prior to arrival. Special cancellation policies may apply for packages, promotions, or select rate types.

Reservations must be guaranteed with a valid credit card at the time of booking. A refundable $100 incidental hold per night is also collected at check-in.

We accept cash, debit cards, and all major credit cards including Visa, Mastercard, American Express, and Discover.

Yes, our Guest Amenities Fee is $35 plus tax per night. This includes 1 Gigabit fiber Wi-Fi, 24-hour fitness center access, and complimentary morning coffee.

Hotel Zeppelin is a 100% non-smoking property. Smoking and vaping are strictly prohibited in all guest rooms, on balconies, and in any indoor public areas.

Hotel Zeppelin maintains 24-hour security, property-wide alarm systems, and standard fire safety equipment. Laptop-compatible safes are also provided in every guest room.

Yes, 24/7 valet parking with in/out privileges is available at Hotel Zeppelin. Self-parking is not offered on-site, but independent garages are nearby in Union Square.

Valet parking is $65 per night plus tax for standard vehicles, and $75 per night plus tax for oversized vehicles.

Yes, Hotel Zeppelin offers 24/7 valet parking with unlimited in/out privileges.

No, Hotel Zeppelin does not have EV Charging stations

We do not offer a hotel-operated airport shuttle. However, SFO is easily accessible via rideshare or the nearby Powell Street BART station.

Yes, Uber, Lyft, and taxis can conveniently pick up and drop off right at the Hotel Zeppelin entrance.

We do not operate a shuttle, but guests can easily utilize nearby rideshares, taxis, BART, and Muni to navigate the city.

Rooms are sized like you would expect for a boutique San Francisco hotel. The extra space goes into shared spots like The Den, our 1,300 sq ft game room with pool, foosball, darts and skee ball, and the lobby fireplace lounge. Suite upgrades are available for guests who want more room.

Yes. Our lobby has a fireplace, open all day as a cozy lounge spot for guests.

Rooms facing Post Street may pick up more street noise. Guests can ask for a higher floor or interior-facing room when booking or at check-in, subject to availability.

Yes, Hotel Zeppelin offers fully ADA-compliant rooms equipped with roll-in showers, grab bars, lowered fixtures, and visual/strobe fire alarms.

Yes, we welcome pets of all sizes and breeds. A one-time $75 deep cleaning fee per reservation applies, and $5 from that fee is donated to the SF Humane Society.

Premium 1 Gigabit fiber high-speed Wi-Fi is available throughout the property and is included in your nightly Guest Amenities Fee.

Yes, all guest rooms feature individual climate-controlled air conditioning and heating for your comfort.

Cribs are available for free upon request prior to arrival. Rollaway beds are not available at the property.

Daily housekeeping service is provided for all occupied guest rooms. As part of our green initiatives, towels and linens are replaced upon guest request.

A mandatory Guest Amenities Fee of $35 plus tax per room, per night is applied at checkout, along with standard government taxes.

Upgrading from a Standard to a Premier Room or Suite at Hotel Zeppelin provides more square footage, separate living areas, and signature amenities like vintage record players.

We offer King, Queen, and Two Queen bed configurations, as well as suites with sofa beds. Specific setups can be requested when booking but are subject to availability.

Free cribs are available upon request prior to arrival. Please note that Hotel Zeppelin does not offer rollaway beds.

Maximum occupancy varies by room type, with our Premier Two Queens and Suite categories comfortably accommodating up to 4 guests.

All rooms include premium bedding, LATHER bath products, and an oversized workspace. Suites uniquely feature separate living spaces and vintage vinyl record players.

Yes, PLS on Post is located on the lobby level, serving signature smash burgers, shakes, and craft cocktails with a bold rock 'n' roll vibe.

We do not offer traditional room service. However, guests may order from PLS on Post for pickup, or utilize third-party food delivery services.

Breakfast is not included, but guests can purchase an a la carte breakfast daily from 7:00 AM to 11:00 AM at PLS on Post.

Hotel Zeppelin is steps from top dining. We highly recommend nearby Pacific Cocktail Haven, John's Grill, and the renowned Mensho Tokyo for ramen.

Walk-ins are always welcome at PLS on Post, though reservations can easily be made in advance via OpenTable.

Yes, PLS on Post is open to everyone daily: Breakfast 7–11 AM, Brunch 11:30 AM–3 PM, Happy Hour 3–6 PM, and Dinner 4–10 PM.

Yes, PLS on Post can accommodate gluten-free and other special dietary needs upon request. Please notify the restaurant when making your reservations.

Hotel Zeppelin does not have a pool or hot tub on the property.

Yes, our 8th-floor fitness center is open 24 hours a day. It features city views, cardio machines, free weights, and a boxing dummy.

Guests have 24/7 access to The Den, our 1,300 sq ft game room featuring a pool table, foosball, darts, skee-ball, and arcade games.

Absolutely. We are steps from the iconic Powell-Hyde cable car lines and a short 8-minute walk to Chinatown, providing great San Francisco experiences for families.

Hotel Zeppelin is just a 2-minute walk from Union Square and Maiden Lane, and a 1-minute walk to the American Conservatory Theater.

Levi's Stadium is in Santa Clara, about 45 miles south. The fastest way there is Caltrain from the 4th and King station to Mountain View or Santa Clara, then VTA light rail or the event shuttle. Rideshare takes about 50 to 60 minutes depending on traffic.

We are in the heart of downtown San Francisco, close to Union Square, SFMOMA and Yerba Buena Gardens. Hotel Zeppelin maintains 24-hour security and property-wide alarm systems.

Some street-facing rooms may pick up more city noise. Guests can request an upper floor or interior-facing room at booking or at check-in, subject to availability.

Hotel Zeppelin is about as close to Union Square as it gets, a 2 minute walk, and just 1 minute from the American Conservatory Theater. This makes it a strong choice for guests who want to be near shopping and the Theater District.

Guests have 24/7 access to The Den, our 1,300 sq ft game room just steps from Union Square, with pool, foosball, darts and skee ball.

We are located centrally downtown. We are a 20-minute walk from the Moscone Center, 30 minutes from Fisherman's Wharf, and 12.9 miles from SFO.

Yes, we are highly accessible. The Powell Street BART station and iconic San Francisco cable car lines are just an 8-minute walk away.

SFO is about 13 miles away, taking 25 minutes by car/rideshare or a 35-minute trip via the direct BART train from Powell Street Station.

Yes, getting around without a car is very easy. Guests can comfortably walk to Union Square, Chinatown, SFMOMA, and the Moscone Center.

On-site valet parking is 65 per night plus tax 75 for oversized vehicles). Self-parking is unavailable on-site. Guests should contact the hotel directly regarding EV charging availability.

You can easily walk to luxury shopping at Union Square, live shows at the ACT theater, and excellent dining favorites like Pacific Cocktail Haven.

 The neighborhood is extremely walkable. Guests have seamless access to the Powell Street BART, Muni buses, and cable cars right by the hotel.

Hotel Zeppelin is located in the vibrant, active heart of Union Square and the Theater District, placing you right in the center of San Francisco's action.

Yes, we offer five unique, artfully designed event and meeting spaces totaling over 5,000 sq ft, accommodating groups of 5 to 300 guests.

Group room blocks can be arranged through our sales team. Contact us directly or email [email protected] for rates and availability.

While we do not have a dedicated business center room, our 24-hour front desk provides printing, faxing, and photocopying services.

Printing, faxing, and photocopying are available through the 24 hour front desk.

We host everything from corporate meetings and video calls to weddings and private game room buyouts, perfectly suited for groups ranging from 5 to 300 guests.

Capacities vary by room: Peace holds up to 100, Mantel Bar holds 70, Zinc holds 60, Love holds 30, and Soul accommodates up to 24 guests.

Audiovisual inclusions vary by meeting room and venue. Additional AV equipment and services are available for an additional fee.

Full-service catering for corporate events, weddings, and social gatherings is provided on-site by PLS on Post.

Yes, outside vendors may be utilized. Additional fees, requirements, or approvals may apply depending on the vendor and services provided.

Typically, a 50% deposit is due upon contract signing, with the remaining 50% due two weeks prior to arrival. Payment schedules may vary based on the individual contract.

Our spaces feature 1 Gigabit fiber Wi-Fi and full AV services. We also offer "Converted Rooms" optimized for private video calls, interviews, and hybrid meetings.

The Den features an adjacent outdoor area, and The Zeppelin Apartment offers a private rooftop deck, though most of our primary venues are indoors.

Yes, our 'Paws-itive Vibes' program welcomes dogs, cats, and pets of all sizes with no weight or breed restrictions. A $75 cleaning fee applies.

Pet amenities provided upon check-in include a choice of toy from our welcome wagon, courtesy waste bags, and a 'Pet in My Room' door hanger.

Hotel Zeppelin is very pet-friendly. We charge a one-time $75 deep cleaning fee per reservation, regardless of the length of your stay.

No, there are absolutely no size limits or breed restrictions for pets staying at Hotel Zeppelin.

Common areas such as lobby and guest room.

No, not in the hotel. A walk in the surrounding area.

Yes, we offer complimentary luggage storage 24 hours a day, available both before you check in and after you check out.

Our 24-hour front desk acts as a full concierge, assisting guests with dining recommendations, attraction tickets, and transportation arrangements.

Yes, packages can be shipped to the hotel. A package can be received by our team as early as a week in advance. Package should include a registered guest name. A package handling fee may apply.

Yes, valet laundry and dry cleaning services are available through a third-party provider. Simply contact the front desk to arrange pickup.